We're moving to a new Support Centre!
To log a support ticket, email us at
[email protected].
For assistance with our Active products, chat with Coach directly via the help button on the Active Platform.
You can continue to explore all resources and articles listed below.
For assistance with our Active products, chat with Coach directly via the help button on the Active Platform.
You can continue to explore all resources and articles listed below.
Learning & Support
Troubleshooting
- Email Manager not working after Office update
- HowNow is getting ISC Errors when opening from Server
- HowNow is getting ISC Errors when opening from Workstation but Server is Opening Ok
- HowNow Home Page is not displaying from Server
- HowNow Home Page is displaying from Server but not on client instances
- No Open Command Found
- Updating DataSync (including .Net Framework if version is older than 4.6)
- HowNow Document Converter Vista or No File Name Error
- Colours in a letter have changed after the merge process
- Installing HowNow onto a New Machine (HowNow OnPremise)
- Active L&R - Enforce Reordering of Accounting Policies